Squeezed between rising logistics costs and consumers who have come to expect products at the click of a button, retailers are relying on price increases, customer experience differentiators and tech improvements to keep profits up.
Based on a survey of 12,000 consumers in 24 countries, 41% of shoppers abandon their purchase due to expensive delivery fees and 65% emphasize the importance of knowing the delivery provider before purchasing.
Delivery drivers often face the challenge of inaccurate and incomplete addresses, leading to wasted time and resources. This inefficiency results in unprofitable operations and customer dissatisfaction. How can businesses ensure accurate addresses and optimize their delivery processes?
Last mile represents the final step of the delivery process. This is commonly considered the most complex and costly part of the supply chain. Implementing a robust last-mile delivery strategy is essential for all couriers and logistics operators.
How to calculate the ROI of a software as a service (SaaS) and especially SaaS for last mile logistics
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