Interactive Tracking
Provide a faultless delivery experience with real-time information on all inbound and outbound orders, full visibility of all packages’ movements with detection of any delay and issues. The tracking app ensures a proactive response to any faults thanks to great control over deliveries and collections for both drivers and recipients.
Provide real-time updates
Easy communication between driver and recipient allows to follow deliveries each step of the route with Real Time Live Updates on location and ETA. It builds a premium delivery experience giving recipients better control over deliveries and collections.
- Communicate delivery and returns updates with recipients
- Provide drivers with On-route Delivery Instructions
- Proactively solve matters as they appear
Guarantee easy rescheduling
The recipients have the options to reschedule a delivery, set their delivery preferences inflight thanks to time windows adjustments that guarantee less deliveries attempts and satisfied recipients. A flexible delivery tracking software allows service differentiation and higher quality post-purchase touch point.
Improve delivery success rate
With interactive tracking both driver and recipient are informed of any changes on route and can predict and adapt course to manage expectations and deliver successfully.
Exceptions Management​​
Detailed real-time updates combined with live adjustments on route offers active visibility over the order delivery and guarantees reschedule when external events occur.
Collect feedback of the delivery experience
With the rating and feedback functionality the interactive order tracking page collects precious data on driver performance, customer experience and overall last mile deliveries success.
