In light of current market pressures and post-pandemic trends, how can last-mile logistics play a strategic role to delight customers and differentiate from the ever-growing competition? And what are the main factors needed to deliver a successful omnichannel experience?
The complexity of last-mile is increasing, with customers requesting greater flexibility, a growing green movement and higher sensitivity to costs from both supply and demand sides. These are factors that are particularly relevant in the retail industry, but also present a call for innovation to carriers.
Hosted by Valentina Russo, CMO at Milkman Technologies, and starring the CEO of Milkman Technologies, Antonio Perini.