A leading partnership for reinventing the home delivery market
About Poste Italiane
Poste Italiane is the largest company in the logistics sector in Italy and is a leader in the financial, insurance and payment services sector. With 160 years of history, 35 million customers and a network of around 13,000 post offices and over 15,000 Collect Points, Poste Italiane represents a unique reality in terms of size, recognisability, capillarity and customer trust.
The Beginning: Poste Delivery Now
Poste Italiane’s main objective was to progress in the home delivery market. With this in mind, the group started searching for a new solution with flexible time-slot delivery options and an immersive and superior customer experience with wider possibilities for interaction and communication.
Poste Italiane chose Milkman Technologies as their unique last mile technology provider to enable green, personalized and convenient deliveries.
A new Avant-gardist service: the “fresh” express courier
To catch the new opportunities offered by the strong growth of the food and grocery segment, Poste Italiane recently launched the “fresh” express courier service for the home delivery of fresh groceries, leveraging the Milkman Technologies Platform. Products purchased online will travel on refrigerated vehicles and will be delivered during the time slot chosen by the customer. With this step, Poste Italiane expands the range of logistics services related to eCommerce, validating its innovative approach and differentiating its brand from traditional postal players.