A Milkman’s Blog
Stay up to date with the latest trends that are reshaping the Retail and Logistics industries and get valuable insight for your business.
Why Amazon’s union vote is a gift to smaller retailers
Last week was a big week for Amazon and for anyone interested in the topic of workers’ rights. Amazon workers at a distribution centre in
Thorntons closes UK high street stores: A reminder of the importance of purpose in retail
It’s hard to imagine that any high street retail business starts with the objective of one day competing with itself. So what went wrong?
Will the gig economy survive regulation and the end of the pandemic?
It’s a time for reckoning for gig economy platforms in Europe. They’re not going to disappear or go broke anytime soon, but they’re unrealistic ambition
The evolution of last-mile delivery solutions as their own software category
The fact this become a category by itself tells us a lot about the center-stage position occupied by the last-mile inside the panorama.
Customer communications and the art of defending loyalty
Customer communications: an epic fail by a well known retailer pushed our Sean Fleming away for good. Can you guess who is it?
Customer-Centric Retailing: Roll the dice or rely on the data?
Customer-centric Retailing at a crossroads: go with lady luck or dive into Data. Bezos paved the way with his intuitions: some real, some not
Last-Mile: delivering a convenient environmental benefit one choice at a time
In last-mile delivery convenience and choice should have a dynamic relationship. But how often is that the case? Hardly ever.
Flexible time-slots help you win the Last-Mile delivery race.
Milkman is the only Home Delivery Platform to offer flexible time-slots: data say it is the best strategic solution.
How grocers can wrestle with a future that came too early
The game is the same but the field you play on has changed dramatically, and you still have to bring money in, because selling doesn’t alway rhyme with profit.
The end of the year: 2020 vision and great expectations
I was amused to see that I started the year with a quote from the Nobel laureate Niels Bohr: “Prediction is very difficult, especially if it’s about the future.” No kidding, right?
What every retailer can learn from Amazon’s sudden interest in emotional data
Just think of the sales potential from knowing someone just had a really bad day at work, then offering them a discount on a bottle of their favourite whiskey, which can be delivered to their home within an hour.
Putting the AI in retail (Pt. 2)
For those retailers who survive the upheavals of 2020, there will be a desire to build resilient operational processes that can withstand future shocks and these will be AI-driven.