A Milkman’s Blog
Stay up to date with the latest trends that are reshaping the Retail and Logistics industries and get valuable insight for your business.
150 years of Home Delivery: how customers have conquered the forefront!
Discover how home-delivery for Retail was born and how it evolved to today’s customer-centric strategies
Four examples of how big data is crucial for the delivery sector
Big Data today is everywhere. A good last mile experience heavily relies on it: whether it’s to improve customer experience or to ensure top efficiency.
Creating customers’ best and most realistic omnichannel future
A bad delivery experience can ruin a customer relationship permanently. So can a truly great delivery experience do the opposite? Sadly, shoppers are demanding and fickle. They aren’t won over quite so easily. But a consistently great delivery experience, time and time again… now you’re talking.
4 essential factors to consider before choosing Last-Mile Technologies
The eCommerce boom and the pandemic have upped the antes for Retailers and Carriers. What are the main elements to look for when searching for a consolidated solution for the last-mile?
What kind of delivery service would you invest in? Milkman Technologies – Survey Results
Milkman Technologies launched a Linkedin survey: If you are interested in the last-mile sector, what kind of delivery service would you invest in?
Why customer loyalty and delivery excellence must be at the heart of retailers’ strategies
Persuading customers to pay more for delivery is a key focus for many retailers.
How Grocers can survive an epochal revolution
Caught between an insidious partnership with Instacart-like apps and the adrenaline of ultra-fast deliveries Grocers need to find their own solutions. It will be costly at first but then will pay dividends.
Curbside Pickup is not enough: how climate friendly retail delivering is protecting our environment
Last-mile delivery traffic is responsible for one-quarter of gas emissions from the transportation sector. Curbside pickup a solution?
How to swim in data and not drown in it
Managing data is about asking the right questions. Whether you are an eCommerce or a service provider customers won’t wait for you: use data to
Delivery robots & drone dogs vs. the human factor
By sea, land and air Bezos & Co want to reach our doorsteps and deliver us the goods with less and less human intervention. But
How Covid and 15 minutes deliveries could become opposing forces
Since the start of Covid, billions have been poured into ultra-fast grocery and food delivery startups. But the same pandemic is driving people away from
The secret to make new retail customers love your business: their first impression
A long, long time ago I worked in a sales role. It was an interesting experience and it taught me a lot – mostly that